Frequently Asked Questions

Haemologix is an Indian emergency blood network that connects hospitals and blood banks with nearby eligible blood donors through real-time alerts, so urgent blood, plasma and platelet requirements are met in minutes. It also gives hospitals and blood banks donor-management and inventory tools.

No. Haemologix (haemologix.in) is an Indian emergency blood-donation coordination platform based in Howrah, West Bengal. HaemaLogiX (haemalogix.com) is an unrelated Australian clinical-stage biotech developing immunotherapies for blood cancers. The two share nothing but a similar-sounding name.

Haemologix Private Limited is registered in Howrah, West Bengal, India, and serves hospitals, blood banks and donors across India.

No. Haemologix is a technology platform that facilitates connections between donors and hospitals. We do not provide medical advice, diagnosis, or treatment, and we do not verify the medical accuracy of user-provided information.

Donor registration and use of the platform is free. Hospitals and blood banks can join our pilot program at no cost; pricing for the full platform is available on our Pricing page.

Alerts can be raised for whole blood, plasma and platelets, for all ABO/Rh blood groups. Hospitals specify the blood group, number of units, urgency and search radius when they create a request.

The website and alerts are currently in English. Our support team can help you in English, Hindi and Bengali.

Appeals on WhatsApp or social media reach whoever happens to see them, whenever they see them. Haemologix targets only donors whose blood group matches, who are within the hospital's radius, and who are eligible to donate today — and it tracks who has accepted so hospitals are not left guessing.

Go to haemologix.in/donor/onboard, enter your blood group, location and contact details, and you will receive alerts whenever a nearby hospital or blood bank needs your blood type.

You must be between 18 and 65 years of age, weigh at least 50 kg, be in good general health, and have no medical conditions that would disqualify you from donating blood.

When a hospital raises an alert for a specific blood type, Haemologix notifies nearby eligible donors via SMS and email. If you accept a request, your contact information is shared with the requesting hospital so they can coordinate the donation.

By accepting a donation request, you commit to fulfilling it if you remain medically eligible. Emergency requests are time-sensitive, so repeatedly failing to honor accepted requests may result in account restrictions.

Yes. You can request deletion of your account and all associated data at any time from our account deletion page. Verified requests are completed within 30 days, in line with our Privacy Policy.

Whole blood can be donated again after 90 days for men and 120 days for women. Haemologix records your last donation date and will not alert you for whole-blood requests until you are eligible again. Platelet donations have shorter intervals; follow the guidance of the collecting blood bank.

No. Haemologix connects voluntary, unpaid donors with hospitals, in line with Indian regulations and NBTC guidelines. Neither Haemologix nor participating hospitals pay for blood.

Yes. You can mark yourself unavailable from your donor profile (for example while travelling or unwell). You will not receive alerts while paused, and you can switch back to available at any time.

The hospital sees that you have accepted along with your estimated travel time, and receives your contact details so it can confirm and guide you to the collection point. Bring a government photo ID; the hospital or blood bank will run its standard eligibility screening before collection.

Any licensed medical facility with valid registration and license documents, and authorization to request blood donations, can register. All hospital and blood bank accounts are verified before they can raise alerts.

Register at haemologix.in/hospital/register, then create an alert with the blood group, units required, urgency and search radius. Haemologix matches and notifies eligible donors in real time.

You can apply through our Pilot page. The pilot is free, runs for 7-14 days, and includes onboarding support, training, and direct access to our team.

Hospitals are responsible for verifying the urgency and legitimacy of blood requests, conducting appropriate medical screening of donors, and complying with all applicable medical and regulatory requirements.

Alerts are delivered within seconds of being raised. Response time depends on donor density in your area and the urgency you set; matched donors are notified immediately and you can watch acceptances arrive in real time on your dashboard and expand the radius if needed.

Yes. Requests can be marked Low, Medium, High or Critical. Urgency affects how donors are notified and how the request is prioritised when a donor matches multiple alerts.

Yes. Blood banks can record stock by component and blood group, set low-stock thresholds, and broadcast shortage alerts to nearby registered donors before stock runs out — not only after an emergency.

Not out of the box today. Alerts and inventory are managed through the Haemologix web dashboard. If you need HIS/LIS integration, contact us at founders@haemologix.in and we will discuss options.

We collect information such as your name and contact details, medical information relevant to donation eligibility (blood type, hemoglobin levels, screening results), and usage data. Full details are in our Privacy Policy.

Yes. Haemologix operates as a Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (DPDPA), and follows consent-based processing, purpose limitation, and reasonable security safeguards.

Your blood type, location, and eligibility status are shared only with verified hospitals and blood banks when they raise a relevant alert. Your contact information is shared only after you accept a donation request.

Data is stored on secure cloud infrastructure with encryption in transit and at rest. Access is restricted to authorised systems and staff, and processing follows the purpose limitation and security safeguards described in our Privacy Policy.

No. We never sell personal data and do not share it with advertisers. Data is shared only with the verified hospital or blood bank involved in a request you accepted, with service providers needed to run the platform (such as SMS and email delivery), or where required by law.

You can access, correct or delete your data from your profile or the account deletion page, or by emailing founders@haemologix.in. We respond to verified requests within 30 days.